Phase 3 Tips 2015
Phase 3 invites, for everyone on the Waiting List have been sent!
But it's not too late to sign up to the Waiting List. Our Waiting List will stay open until we sell out. Sign up here.
Phase 3 is very competitive and can sell out very quickly. In our first year it sold out in 20 minutes, in our second and third years it sold out in a few days! We expect it to sell out very quickly again, so below are some tips on how to try and get your Brisbane Diner en Blanc ticket.
1. Do you have your email invite?
If you are on the Waiting List. You should have received your email invite. You must have this to get a ticket. If you haven’t received your email check your junk and then search for “blanc”.
If you still haven’t found your email invite try and register your email on the waiting list again, just to check there were no typos.
2. Read and re-read your invite
Your invite has important information in it. Make sure you check and re-check it. If you don’t understand something, have a look on our website, and our Facebook page, and contact us for more information (our preference is that you ask general questions via Facebook so that everyone can see the answers)
3. Get in quick
Registrations for Phase 3 open on Tuesday 29th September at 9am. Your best chance at getting a ticket, is to buy your ticket at this time.
However the system can only take about a hundred ticket sales at a time. So if at 9am you can't seem to buy a ticket, wait a few minutes until tickets have been sold. Keep trying every 5 minutes, until we announce on our Facebook page that we are sold out.
4. Time limit
There is a 20 minute time limit when purchasing tickets. So make sure you have everything ready, and we suggest you don't purchase items from the "Store" like food, hire or wine. You can go back and do this afterwards.
5. Member + Guest
Everyone who gets a ticket becomes a member, and must bring a guest. When you purchase your ticket, you also purchase a ticket for your guest at the same time. Make sure you have your guest’s name and email address ready.
If you don't know who you will bring as a guest, you can just make up a name for now. Make sure the made-up email has an “@” and a “.com” - something like guest@guest.com works.
6. Select your Transport Location early
Select your Transport Location early, but don’t be disappointed if it sells out. See question 11.
We have provided a news blog of a list of Transport Locations and what is already sold out.
7. Consider getting a PayPal account, or check your PayPal account is up to date
Our payment system is through PayPal. To make things easier and simpler consider getting a PayPal account, but one is not required.
8. Do I need a PayPal Account?
No, you can pay by credit card. Just make sure you read all of the small text on the PayPal website when buying a ticket. They do seem to make the credit card payment option hard to see.
9. Having issues when buying a ticket?
If you are having issues buying a ticket go to our Facebook page first. If many, many other people are saying they are having problems, just hold tight we will be busy trying to fix them. We will make any announcements via Facebook.
If your issue is related to Pay Pal, unfortunately any PayPal issues are out of our control. It can help if you use a Chrome or Firefox browser.
If a credit card payment is not accepted and the above has been tried, then we suggest to try with a different credit card. After 3 different credit cards PayPal will probably block the user. When a credit card is not accepted we cannot do anything, you will have to contact PayPal (details here) or your credit card company. We have heard from other cities that some specific credit cards may not work with PayPal (system compatibility issues).
If your issue is private (eg. related to your personal details) email us at brisbane@dinerenblanc.info
10. I want to come with a person who is the same gender as myself, how do I do this?
You are more than welcome to come with a person who is the same gender. Some people miss the option to select a gender. See the informaton below to see where to do this.
11. What is a Transport Location?
To keep the location of the event a secret, everyone meets at different Transport Locations around Brisbane. At these locations you will meet your Table/Bus Leader in person. They will then lead you to a bus or will lead you on foot to the "secret location".
We do not reveal whether you will be catching a bus or walking before the event, to keep the location a secret. Be prepared to walk up to 500m from the Transport Location.
12. What are Group Leaders and Table Leaders? Do I need to know the Group Leader or Table Leader?
Group Leaders and Table Leaders are volunteers that we have pre-selected to assist you before and during the event.
You do not need to know these people before you buy your ticket. There is one Group Leader per Transport Location, and there are multiple Table Leaders at the Transport Locations, who are supervised by the Group Leader.
You will have direct contact with your Table Leader. A Table Leader looks after 30 "members" and assists them before the event answering any questions and sending out information and reminders. At the event they direct you to the secret location, sit in your row, direct you to start the napkin wave and sparklers, can answer your questions, and direct you to toilets, help you clean up etc. If you have any trouble during the night, your Table Leader can help you.
Our Table Leaders do an incredible job! We ask that you appreciate that they are volunteering their time, and will try to assist you as best they can.
13. I have registered 2 email addresses, can I purchase 2 spots (eg. 4 tickets)?
This is not in the spirit of the event, but it's out of our control if you choose to do this.
There are some issue if you do this:
a. You cannout change the name that you purchase a ticket in, and the Table Leaders check IDs, so if you have two tickets in your name, then it won't be in the other person's name.
b. If you try and buy the two tickets on the same computer, it will only purchase one, but it will charge you twice. So you will have only one ticket but will be overcharged. If this happens, and we have sold out, we will have to refund the second charge.
14. I have my friend's code and am going to buy a ticket for myself and a friend. Will this work?
You will have the same issue as b. above. If you use two different computers, it will probably work. We don't recommend you buy a ticket for someone else, but it is out of our control.
If you do this, make sure you pass on the log on information for this other person, and have them go to Information > Registration Regulation so that they can read the rules.
15. What will I see as I buy a ticket?
Please note that these are screen captures from 2014, but you will see the same view, however the Transport Locations, Group Leaders and Table/Bus Leaders are different.
Screen 1
Enter in your Invitation code in here - this will have been supplied in your invite.
Screen 2
Screen 3
Screen 4
Screens 5, 6 and 7
Continue through the process to payment
Sorry, but we are not resposible for you missing out on a ticket
We are doing everything possible to ensure you get your ticket, however if you make a mistake, don't follow our tips or information that you have been provided with, or the event sells out before you get your ticket, we are very sorry, but we cannot help.
Each year we pay attention to how many people are signing up on the Waiting List and how many went the previous year. We do, however, select the amount of people attending early in our event planning, and the numbers are determined by how many can fit in the secret location. To get the best location sometimes we need to have a smaller number of people.
We cannot cater for everyone who is interested in coming, but we hope that if you miss out this year, you will try again next year.
Thank you for reading and Good luck!
